Your right of withdrawal
You have 14 calendar days to withdraw from your purchase without giving any reason.
The period starts on the day you, or someone you name (other than the carrier), receive the order. If the order arrives in several parcels, it starts on the day you receive the last one.
How to withdraw
Before the period ends, tell us clearly that you want to withdraw. Email hola@grasshall.com or write to C/ Areeira 13, Alongos, 32940 Toén, Ourense, Spain.
You may use the form on this page, but you do not have to. We confirm receipt by email.
How to send products back
Send the products within 14 days of telling us, to this address: Nevinu S.L. (Grasshall), C/ Areeira 13, Alongos, 32940 Toén, Ourense, Spain.
You pay the direct cost of returning them.
You are only liable for any loss in value caused by handling the products beyond what is needed to establish their nature, characteristics and functioning.
Refund
We refund everything you paid, including standard delivery, within 14 days at the latest from the day you tell us.
We use the payment method you used, unless you agree another with us. The refund costs you nothing.
We may wait until we receive the products, or until you show us you have sent them, before refunding.
When there is no right of withdrawal
You cannot withdraw from sealed goods that are not suitable for return for health protection or hygiene reasons if you unsealed them after delivery.
This exception only covers products delivered sealed. If the seal is intact, you can withdraw as normal.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To Nevinu S.L. (Grasshall), C/ Areeira 13, Alongos, 32940 Toén, Ourense, Spain, hola@grasshall.com.
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
The 3-year legal guarantee
We are liable for any lack of conformity that exists when you receive a product and shows within 3 years of delivery.
If the lack of conformity shows within the first 2 years, it is presumed to have existed at delivery.
You can ask us to repair or replace the product at no cost to you. If that is not possible, or not done within a reasonable time, you can ask for a price reduction or your money back.
To use the guarantee, email hola@grasshall.com with your order number and a description of the problem.
Any commercial guarantee from a manufacturer comes on top of this legal guarantee and does not replace it.
Damaged or wrong item
If a product arrives damaged or is not what you ordered, email hola@grasshall.com as soon as you can, with a photo if possible. We pay for the return and send the right product or refund you, as you prefer.
Telling us early helps us claim from the carrier. It does not limit your guarantee rights.
